Where are your products made?

Our products are manufactured and fulfilled from facilities in the United States and the European Union, ensuring high production standards and fast delivery.

Do you hold inventory?

No — we operate a zero‑inventory model. All products are shipped directly from our US/EU fulfilment partners to ensure freshness and efficiency.

How long does shipping take?

Shipping times vary by location:

• USA: 3–7 business days

• EU: 3–7 business days

• Rest of world: 7–14 business days

Tracking information is provided for every order.

Do you ship internationally?

Yes — we ship worldwide. Delivery times depend on your region, but all orders are processed quickly through our US/EU fulfilment network.

Are your products safe for sensitive skin?

Our formulations are designed to be gentle and suitable for most skin types. However, we always recommend patch‑testing before full use.

Can I return a product?

Yes — if your item arrives damaged or defective, we’ll replace it or issue a refund. For hygiene reasons, opened skincare products cannot be returned unless faulty.

How do I track my order?

Once your order ships, you’ll receive a tracking link via email. You can follow your package in real time.

What payment methods do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, and secure checkout options depending on your region.

How can I contact support?

You can reach us anytime at help@nuviaskincare.com. We aim to respond within 24 hours.